Patient Bill of Rights

About Us - Patient Bill of Rights

Respect

Patients have a right to considerate and respectful care.  They have the right to be treated with utmost sensitivity to their needs and feelings, and are to be treated as equals.

Privacy

Patients have the right to privacy of personal matters and information.  Those not directly involved with the patient’s care must have permission to be present and/or informed.

Service

Patients have the right to receive fast and efficient service, regardless of sex, religion, race, education, social background and/or economic status.

Confidentiality

Pursuant to the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act (HIPAA) Enacted in 1996, all information regarding a patient is deemed confidential and will not be released without written consent of the patient, except when required by law.

Information

Patients have the right, to the degree known, to be advised of the diagnosis, treatment, prognosis, and any other significant information regarding their health.  As such, the patient is responsible, to the best of their ability, for providing complete and accurate information regarding their health history to our physicians

Extended Care

Patients have the right to care beyond our capabilities.  They have the right to be referred to specialists, treatment, and/or other services as deemed necessary by his/her physician(s).

Communication

Patients have the right to clear explanations of all information regarding their health care.  Any patient with limited English has the right to an interpreter if necessary.

Choice

Patients are expected to be active participants in their own health care. Patients have the right to accept or refuse treatment to the extent permitted by law.  Patients have the right to change their health care provider if they are unsatisfied with the care and services provided to them.

Comments

Patients have a right to express suggestions and/or to file a complaint regarding the services provided by SYTHC and its staff.  Patients also have the right to receive fair review and resolution of their suggestions and/or complaints.

Civility

Patients are expected to treat staff and/or designees of the Santa Ynez Tribal Health Clinic with respect, kindness, and cooperation.  Patients are responsible for their own actions and behaviors.